• The recommended minimum age to have a photograph taken is 9 years old, but please speak to us if you have a slightly younger child and are interested. We have been successful down to aged 5 (so far), although sometimes it is simply not possible with younger children, for a variety of reasons.​

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• ​​It usually takes around 10 minutes to get a good photograph.

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• You should not have a photograph taken if you have been medically advised to avoid bright lights. If you suffer from epilepsy, please speak to us about this.

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• We usually only photograph one eye per person. If you wish to have both eyes photographed, the price will be the same as for 2 people.

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• If you wear soft contact lenses, we will need you to remove your lenses and we have one-time-use contact lens holders and solution available. Hard contact lenses or glasses should not be worn.

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• Eye make-up and/or false eyelashes can reduce the possibility of obtaining a clear photo, as can the wearing of painted/false nails (due to reflections if asked to gently hold your eyelids open) – please try to avoid wearing these, or enquire for further information.

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• Dark eyes (brown/black) are more difficult to photograph – we will do our best (these usually take a bit longer) but there is no guarantee that we will be able to take a photograph of suitable quality.

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