Question 1

When and where are you open?

Accepted Answer

Click on the 'Contact Us' button below, to link to the page with this information.

Question 2

Do I need to book an appointment?

Accepted Answer

Yes, appointments always need to be booked in advance during 2026, unless we are attending an event. Appointments are subject to a deposit (£10 per person). This deposit will be deducted from the final cost of your item. The deposit is non-refundable for no-shows, or in the event of cancellations made within 48 hours of the scheduled booking time. Bookings which are re-scheduled more than 48 hours in advance (to a new date within three months) will have the deposit transferred to the new booking date/time.

Question 3

Can all eyes be photographed successfully?

Accepted Answer

No. If you are unable to use the head/chinrest, remain still, and look forwards and focus, then it will not be possible to photograph your eye. Also, if we are unable to see the whole iris (coloured part of the eye), even when asking you to gently hold your eyelids open, then we may only be able to create a partial image. Finally, please enquire for further information if you are looking to have iris photographs taken for someone aged 60 or over. We are successful about 95% of the time. In the event that we are unsuccessful, any deposit paid will be refunded (up to 2 people), but no additional costs or expenses will be covered.

Question 4

Do you use a flash?

Accepted Answer

No, although we do use bright lights.

Question 5

How accurate will the image be?

Accepted Answer

The photograph will be edited, including reducing reflections, cropping, and placing on a black background.Important: note that colours may not appear exactly as expected. For example, if you have green eyes, do not expect the image to appear green - we can let you know why! If you have seen a green iris photograph elsewhere - at this level of detail - then it has been edited to make it 'look' green. We do not do this!We would estimate that the image is usually around 95% accurate.

Question 6

Are you able to spot any medical issues or perform iridology?

Accepted Answer

No, we are deliberately not offering these services. This is purely about the art and to give you the opportunity to see the detail in your eye as you'll probably have never seen it before!

Question 7

Can you provide printed images without the frame?

Accepted Answer

We offer a simple, cardboard framed image (two sizes available, with the smallest version costing £50 for an individual image - based on the item being posted).

Question 8

Can you provide digital images/copies?

Accepted Answer

Yes, these can be purchased. The prices are as follows: £45 per iris image when purchased without any other item (i.e. for a 'digital only' copy)£30 per iris image when purchased with a printed, cardboard framed image£15 per iris image when purchased with any other framed image.

Question 9

Do you offer a ‘same day’ service?

Accepted Answer

No, unfortunately not. Rather than relying solely on AI editing (as others do), we take the time to edit carefully, to give you as accurate an image as we can. It can take up to 2 hours to do the editing, printing and framing (per iris image) and we pride ourselves on taking time to do this properly. If you need your item quickly, please enquire about our 'express service' options.

Question 10

Can you do any special effects, such as merging two photos together for couples?

Accepted Answer

Absolutely - we offer a range of special effects, for a small surcharge. Examples can be seen on the Testimonials page and on our Instagram/Facebook images. The full range of options can be seen when you come to have your iris photographs taken.

Question 11

Can you post my framed image to me?

Accepted Answer

Of course! We post to anywhere in the U.K., for a £10 surcharge. We can also post to Europe and Worldwide although this can be very expensive (please enquire for prices). However, please note that you will be responsible for paying any additional income duties/taxes that may be applied by the Customs authorities in your country. 'Digital only' copies would be recommended if you live outside the UK.

Question 12

Can I provide a photograph of my own eyes for you to work from?

Accepted Answer

No, this is a technical process, requiring specialised equipment and lighting. It requires customers to be present to have their iris photographs taken.

Question 13

Do you travel to anywhere else?

Accepted Answer

We attend very occasional 'pop up' events. Please let us know in plenty of time if you have any recommendations for events that we can attend.

Question 14

Do you sell gift vouchers?

Accepted Answer

Yes - please enquire for details.

Question 15

I've been given a gift voucher, how do I redeem it?

Accepted Answer

Just get in touch via the Contact Us page and arrange an appointment to come to see us before the expiry date. Please let us know when booking that you are redeeming a gift voucher and quote the voucher number on the reverse of the voucher (or the name on the voucher if it was emailed to you). Please bring the voucher with you on the day of your appointment. If you choose an item/s that are more expensive than the voucher, you can simply top up the rest when you come to have your iris photos taken. If you choose an item/s that are less expensive than the voucher, a replacement voucher will be issued for the remainder of the balance.

Question 16

How will you use my data/image?

Accepted Answer

The image may be used for promotional purposes, sometimes alongside your first name or initials, age (if under 18), and home town/city. For images taken on or after 12th June 2022, or prior to 12th June 2022 with your consent, the image may also be used, anonymously, on retail products. Your personal information will be kept securely and will not be shared with any other organisations at any time. Our full privacy policy can be accessed via the link below.

Question 17

I have another question!

Accepted Answer

No problem, just get in touch and we'll be happy to help!

FAQs